Return Policy

Claims, product returns

You must check the conformity of the goods at the time of delivery before signing the delivery confirmation slip. You must make handwritten signed reservations on the delivery confirmation slip in case of any anomaly (damaged product, damage in transit, production defect,…).
This check will be deemed satisfactory, if the purchaser or a person authorised by the purchaser has signed the delivery confirmation slip. Lastly, if the package is returned to us for any of the following reasons : incorrect address, unclaimed after expiry of the claiming period, or rejected by the consignee at the time of delivery, the costs of forwarding back to us will be at the expense of the customer.

Contact procedures

Please call our FREE PHONE +1800 199 860 to speak to an Optica Life Accessories Limited representative, or email 
Please refer to the order number, date of purchase, product bought, your email address and shipping address.